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Phone: 877-385-0060  •   eMail: CustomerService@CustomSportsCards.com

Frequently Asked Questions

The following is a list of our most frequently asked questions. If your question is not addressed here, please contact us – we’re here to help!

• Will I see a proof of my product before it is completed?
• Can I send professionally taken photographs?
• Can I send my image(s) on a disk or through email?
• Can I send professionally taken photographs?
• Can you colorize a black and white photograph?
• How long does it take to process my trading card order?
• Does one set of cards have to use the exact same card design and text, or can I use different images and text?
• If I send photographs will they be returned to me?
• What’s the best way to contact Custom Sports Cards?

• Will I see a proof of my product before it is completed?
  Yes.  We always provide jpeg proofs of your product and you will always be able to make changes before it is printed.  You have the final approval.
  
  [more information]
• Can I send professionally taken photographs?
  Most photographers' pictures are protected by copyright laws and cannot be reproduced without their written permission. Permissions for using photos in this way must be obtained in advance.
  [more information]
• Can I send my image(s) on a disk or through email?
  Yes. Photos should be saved at 250 dpi and must be in JPEG format if sent via email. If sent on a disk, TIFF format is fine.
  
  Please note that our equipment is Macintosh- based.  Please format your CD or DVD accordingly if you are sending us files with that method.
  
  [more information]
• Can I send professionally taken photographs?
  Most photographers' pictures are protected by copyright laws and cannot be reproduced without their written permission.
  [more information]
• Can you colorize a black and white photograph?
  No, we cannot turn black and white photos into color pictures. We can add a colored mask over a black and white picture for effect.
  [more information]
• How long does it take to process my trading card order?
  Within 5-7 business days after placing your order on line you will receive jpeg proofs of your cards via email. You will be able to review the images and make whatever changes you like.
  [more information]
• Does one set of cards have to use the exact same card design and text, or can I use different images and text?
  A set of cards is intended to use the exact same card for whatever quantity is specified for the set.
  [more information]
• If I send photographs will they be returned to me?
  Yes, we will return all photographs. Please do not send any family heirlooms or other such valuable photos. If you wish to use such a photo, we suggest that you have a duplicate made at any photo processing center and send us the copy
  [more information]
• What’s the best way to contact Custom Sports Cards?
  Custom Sports Cards accepts inquiries and questions via phone and email. Our customer service representatives are available to answer customer queries from 8:00 AM to 5:00 PM PST, Monday through Friday. For more information, visit the contact page.
  [more information]

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